Subject: Ticket Assigned - Conversation with Rolling Game
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Dec 2019 19:04:44 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rolling Game Rolling Game                    Hi           10:53 PM, 04th Dec                     Rolling Game                    I just received this blusher and it’s totally broken           10:54 PM, 04th Dec                     Rolling Game                             10:54 PM, 04th Dec                     Rolling Game                    Order no.           10:55 PM, 04th Dec                     Rolling Game                    6454821307           10:55 PM, 04th Dec                     Rolling Game                    I didn’t even open it           10:56 PM, 04th Dec                     Rolling Game                    Send another one or even return it plz.           10:58 PM, 04th Dec                     Rolling Game                    I can’t use it like this           10:59 PM, 04th Dec                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           11:00 PM, 04th Dec                   Fauzan                   Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.
 
Wrong products delivered cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:

You can contact our customer support team on (800-1111027)‎ to book a return and to be notified of the refund amount based on our return policy.  You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.
 
You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           11:01 PM, 04th Dec                   Fauzan                   Is there anything else I can help you with?            11:02 PM, 04th Dec                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:04 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/313840