Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Dec 2019 18:37:14 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           10:00 PM, 04th Dec                   Bot                   أهلا مرة أخرى!           10:00 PM, 04th Dec                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           10:02 PM, 04th Dec                     User                    Hello sir           10:02 PM, 04th Dec                     User                    Me again           10:03 PM, 04th Dec                     User                    Shoe return           10:03 PM, 04th Dec                     User                    Hello sir.. too slow reply           10:05 PM, 04th Dec                   Fauzan                   as per our records for order 6451574359 you have returned Lace-Up Sneakers with Glitter Finish and the refund of it has been credit to your "My Credit" 31.1           10:07 PM, 04th Dec                     User                    Wait           10:08 PM, 04th Dec                     User                    I have returned 2 shoe and i got the msg for both           10:09 PM, 04th Dec                     User                             10:10 PM, 04th Dec                     User                             10:10 PM, 04th Dec                     User                    U can see the amount i have paid           10:10 PM, 04th Dec                     User                    Instead of 39sr i am getting 35.1           10:10 PM, 04th Dec                     User                    I want my total refung as promised           10:11 PM, 04th Dec                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           10:14 PM, 04th Dec                     User                    Ok sir           10:14 PM, 04th Dec                     User                    Plz do the needful.           10:14 PM, 04th Dec                     User                    If its 1 or 2 riyal then i can leave but 10sr will be big amount for me           10:15 PM, 04th Dec                     User                    whith  no fault of mine           10:15 PM, 04th Dec                   Fauzan                   as per our records you have used a non refundable voucher worth SAR 18 and its divided to all the items in the order and you have returned the item we have refunded SAR 35.1 and the the remain 3.9 is non refundable voucher           10:20 PM, 04th Dec                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           10:25 PM, 04th Dec                     User                    Ok           10:26 PM, 04th Dec                     User                    Yes yes           10:26 PM, 04th Dec                     User                    I still need 1 more refund           10:27 PM, 04th Dec                     User                    Both the shoe has been returned and i got a reciebed msg also           10:27 PM, 04th Dec                   Fauzan                   can please share with us the photo to return slip           10:31 PM, 04th Dec                     User                    Ok wait           10:31 PM, 04th Dec                     User                             10:33 PM, 04th Dec                   Fauzan                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:34 PM, 04th Dec                     User                    Ok thanx           10:35 PM, 04th Dec                   Fauzan                   Is there anything else I can help you with?            10:35 PM, 04th Dec                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           10:36 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/313742