Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Dec 2019 17:40:58 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           09:18 PM, 04th Dec                   Bot                   أهلا مرة أخرى!           09:18 PM, 04th Dec                     User                    In need of help           09:19 PM, 04th Dec                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           09:21 PM, 04th Dec                     User                    Ok           09:23 PM, 04th Dec                     User                    See sir... since more than 3 weeks im after this shoe which i got becoze of shoe express mistake           09:24 PM, 04th Dec                     User                    2 times i got wrong shoe and 2 times i have to return them           09:24 PM, 04th Dec                     User                    i went personally to centerpount to return but they were not giving the actual amount and paying some 5sr less. Reason ? I have no clue           09:25 PM, 04th Dec                     User                    For 2 shoe i will be in a loss of 10sr. Which is not not acceptable           09:26 PM, 04th Dec                     User                    And to loose 10sr for NO fault of mine and total mistake of shoe express i cannot accept           09:26 PM, 04th Dec                   Fauzan                   can you please share the order number           09:26 PM, 04th Dec                     User                    i have spoke to customer care earlier also regarding the price differnve so he assured me i will get full refund           09:27 PM, 04th Dec                     User                    6451574359  ,   6452520442           09:27 PM, 04th Dec                     User                    These 2 order numbers.           09:28 PM, 04th Dec                     User                    Plz chk the ordered product and the one which i receieved twice. I wanted golden glitter shoe and i recieved some ugly shoe.           09:29 PM, 04th Dec                     User                    Pix i have already shared in my chats earlier           09:29 PM, 04th Dec                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           09:29 PM, 04th Dec                   Fauzan                   Thank you for holding up            09:32 PM, 04th Dec                     User                    Yes plz           09:32 PM, 04th Dec                   Fauzan                   as per our records for order 6451574359 you have returned Lace-Up Sneakers with Glitter Finish and the refund of it has been credit to your "My Credit"  31.1           09:33 PM, 04th Dec                   Fauzan                   and for order 6452520442 there is no any return item on this order           09:34 PM, 04th Dec                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           09:36 PM, 04th Dec                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:40 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/313530