Subject: New Reply Received - Late delivery for order ID #9756602969 & #9756602887
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 04 Dec 2019 09:04:07 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Late delivery for order ID #9756602969 & #9756602887  Ticket comment <div id="composeWebView_editable_content" style="text-align: left">
<div>App is giving error too </div>
<div>what’s wrong ((</div>
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<span class="mr-mail-inserted-object">Sincerely <br>Sose Sargsyan<br>+374 10 51 04 07 </span><br>
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<div><br></div>Отправлено из мобильной <span class="mr-mail-inserted-object"><span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: HelveticaNeue-Light; font-size: 17px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); -webkit-text-size-adjust: none; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration: none; display: inline !important; float: none"><span class="Apple-converted-space"> </span></span></span><span class="mr-mail-inserted-object">Почты Mail.Ru</span>
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<br><br>среда, 4 декабря 2019 г., 04:34 +0400 от Splash  &lt;[email-masked]&gt;:<br><div id="composeWebView_previouse_content"><blockquote id="mail-app-auto-quote" style="border-left-width: 1px; border-left-style: solid; border-left-color: rgb(0, 95, 249); margin: 10px 0px 10px 5px; padding: 0px 0px 0px 10px; display: inherit"><div class="js-helper js-readmsg-msg">
	
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Анна,<br><br>Thank you for reaching out to us.<br><br>We are really sorry to hear that you are not able to place your order due to an error on the website/app. We can completely understand how disappointing something like this can be. This may happen due to a number of issues with the app or website however we have seen this getting fixed with some simple steps.<br><br>You can simply clear your app or browser's cache or app data and uninstall the app. You can then re-install the app with the latest version and the issue should be fixed. If you still face the same error, please take a screenshot of the error page and attach it with the email you send us and we will ensure this gets fixed at the earliest.<br><br>Thank you for all the patience and understanding, apologies for the inconvenience. Please reach out to us for any further assistance.<br><br>Your Friends,<br>The Support Team</div></div></div>

	

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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043068633623'>image-04-12-19-01-03.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/202712