Subject: RE: Issue with order #6637741334
From: Bsj Nf <[email-masked]>
To: Hcmadina Wh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, IranBudhathoki <[email-masked]>, Sachin Maheshwari <[email-masked]>, Malik Ismail <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, IranBudhathoki <[email-masked]>, Sachin Maheshwari <[email-masked]>
Date: Tue, 3 Dec 2019 10:59:38 +0000

Hi
Madinah Team
Please check the below order and update the same asap.

REGARDS
HARUN
BABYSHOP GDMS OPRATION
JEDDAH-2113
From: Malik Ismail
Sent: Tuesday, December 03, 2019 12:06 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; IranBudhathoki <[email-masked]>; Bsj Nf <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Issue with order #6637741334

Hi @Bsj Nf<mailto:[email-masked]> @IranBudhathoki<mailto:[email-masked]>,

This order placed on 28th June and as per Hypris showing delivered on 5th Nov !!

Customer claimed she didn’t received the shipment.

Please clarify.

6637741334

Regards,
Malik Ismail
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 03, 2019 7:14 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Issue with order #6637741334

External email sender, please take precaution.
Hi Team,

​With reference to ticket #240045
order #6637741334

order was placed on Jun 28, 2019, And as per hybris the order is delivered on Nov 05, 2019. However customer claiming that she has not recived the order, and we are not able to track the consignment as there is no courier partner mentioned on hubris. We have escalated to warehouse to check and update us with proof of delivery but we are not got any reply.
Kindly check and do the needful

This case is pending since 10 Nov 2019

Regards,
​Fauzan
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