Subject: New Reply Received - Re: Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Dec 2019 07:01:26 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Re: Feedback or suggestions  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Dear Team,<br>
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Please update.<br>
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Thanks.<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, November 25, 2019 11:09:19 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#253991] - Re: Feedback or suggestions
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<div dir="ltr">Hi Aamir,</div>
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<div dir="ltr">Thank you for your prompt reply.</div>
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<div dir="ltr">We have raised this with our concerned team to look into this. Please allow us some more time so we can investigate this further.</div>
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<div dir="ltr">Thank you for your continued patience.</div>
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<div dir="ltr">​Your Friends,</div>
<div dir="ltr">The Support Team</div>
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<blockquote class="x_freshdesk_quote">On Mon, 25 Nov at 9:30 AM <span class="x_separator">
, Aamir Majeed &lt;[email-masked]&gt; wrote:
<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Dear Team, <br>
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<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Please update, Thanks.<br>
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<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Aamir Majeed, +966 55 7093479<br>
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<div>From: Aamir Majeed &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, November 21, 2019 3:57:20 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Feedback or suggestions </div>
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<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Dear team, <br>
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<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
I have shared statement for relevant month. Asked statements for last 2 years  is not practical.<br>
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Please do the needful to undo duplicate transaction.<br>
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Thanks.<br>
<br>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, November 21, 2019 11:06:33 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Feedback or suggestions</font>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 253991</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 253991<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Abhishek Bargaonkar : </div>
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<div>Hi Aamir,<br>
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Thank you for getting in touch with us.<br>
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We are really sorry for the inconvenience caused to you.<br>
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To investigate further we would request you to share the full bank statement from 18-12-2017 to 17-11-2019.<br>
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So that we can raise a request to concern team.<br>
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We are really sorry for the inconvenience caused to you.<br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/253991