Subject: Store Complaint
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 2 Dec 2019 10:17:54 -0700 (MST)

Hi Team, 

With reference to the ticket ID: 266773 

Customer is complaining that they visited a store(Centrepoint) near Rashid mall and the staff members we not so helpful with the customers. They were talking to each other even though customer is asking for assistance. Customer says that the staff members were very arrogant and unprofessional while communicating with customer. As a result, customer had to leave the store with dissatisfaction and with a bad image about us. 

This case has already been escalated to Saad however, no response in 10 days. 
​ 
Customer's contact number: 561123077 

Please look into this and advise. Thank you. 

Regards, 
Apoorv