Subject: Fwd: Arabic Language Test - QUSAI ALI
From: HR Livesalesman <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 2 Dec 2019 02:44:36 -0700 (MST)

Hi team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	QUSAI ALI 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	sorry sir/madam , our person made accident 
but right now im going to send your order with other person sorry for that sir 
we are apologaizing for delay sir . 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	Im QUSAI, im from Sudan im 20 years old, i used live in Yemen, i have been in India since 2016. 
in 2016 i joined JNTUK department of PETROLEUM engineering, i almost completed my courses. 
i was working for call center company in delhi belong to UAE company (etsalat), and also work in fortis hospital as arbic inderpreter .. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الخدمه الجيده تكمن في تلبيه احتياجات الزبون على اكمل وجه 
من حيث الاستمااع اليها و محاوله تقديم له افضل الحلول داىما و التحدث اليه بصدر رحب و عدم التذمر من استفسارات الزبون و محواله اختصار الاجوبه و العروض بصروه مبسطه و شامله 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	انا قصي ما يجعلني مؤاهل لهذي الوظيفه حسن لغتي العربيه بعتبارها لغتي الام 
بالاضافه لدي خبره مسبقه في التعامل مع الزباىن و قدرتي العاليه في العمل تحت الظغط العمل وقدرتي العاليه في الاقناع وفقا لتجربتي السابقه في شركه اتصالات الاماراتيه 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	صنعاء القديمه, مدينه تارخيه تقع في اليمن,تتمع مدينه صنعاء القديمه بمبانيها الاثريه التي تلفت انتباه الزاىر بمجرد ان تعبر بوابه صنعاء تشعر انك بين الحاضر و الماضي 
تتميز صنعاء بمبانيها البرجيه التي بنيت منذ الاف السنين و مازالت تىهل بالسكان 
تحيط صنعاء اسوارمن جميع الاتجاهات و لها بوابه تسمي ب باب اليمن 
..كل ما ازور مدينه صنعاء يراوظني احساس غريب احس اني اتجول في كتب التاريخ 
اتمنى ان تسنح لي الفرصه بزيارتها مرى اخرى