Subject: Fwd: Arabic Language Test - mohamad elfatih
From: HR Livesalesman <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 2 Dec 2019 02:43:45 -0700 (MST)

Hi Team, 

Please Evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	mohamad elfatih 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	i will directly tell my customer am sorry sir /madam that i have made mistake by given incorrect location am going to resend the correct location once again to my delivery guy and he will come as soon as possible please wait and am genuinely sorry for deley 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	my name is mohamed am from sudan i have been in india since 2016 and i have completed my english diploma from uk cambridge and am almost completed my pharmacy course at 
jntu k and i was working for call center company ( etsalat) for UEA in delhi and also at forties hospital delhi as arabic interpreter 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق بين خدمة العملاء الجيده و الممتازه يكمن في جوده التعامل مع الزبون و طريقه تلبيت طلاباتهم بي افضل و جه من حيث الدقه و السرعه وحسن السلوك علاوه على ذلك الاهتمام الزائد بلزبون والاستماع اليه يحدث فرق كبير في تقديم الخدمات الافضل مقارنه مع الجيده 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	انا محمدالفاتح ما يجعلني المرشح الافضل لهذه الوظيفه بالبدا مؤهلي العلمي الممتاز وحسن لغتي العربيه باعتبراها لغتي الام بالاضافه الى صبري و قدرتي العاليه على تحمل ضغط العمل و امتلك الخبره في اسلوب الاقناع الذي اكتسبته من عملي السابق في شركه الاتصالات الاماراتيه في قسم المبيعات وعلاوه على ذلك في شركه مستشفى فورتيش الطبيه 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	مدينه صلاله العمانيه / كانت من افضل المدن التي زرتها في حياتي حيث لفت انتبهي كرم اهل تلك المنطقه ووجباتهم المحليه اللذيذ الدسمه اما عن الاجواء فكانت خرافيه والطبيعه الخلابه والمرتفعات الجبليه هذه من افضل الاماكن التي زرتها واتمنى العوده اليها مره اخرى