Subject: Late shipping Order #6449337795
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 1 Dec 2019 20:33:48 -0700 (MST)

Hi Team, 

With reference to ticket # 221901 
Order # 6449337795 

Customer placed the order on Oct 28, 2019. However the status of the consignment is ready to ship, we have escalated this to warehouse but no update. Kindly check if we can cancel the order to refund for customer. 
This case is pending since 31 Oct 2019 

Regards, 
Fauzan