Subject: Re: Order partially delivered #6450079494
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: K Nayan <[email-masked]>, Sanjana Suresh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 1 Dec 2019 18:21:35 -0700 (MST)

Hi Team, 

We are still waiting update on below case. 

Regards, 
Fauzan 

From: "Mohd Imran" <[email-masked]> 
To: "K Nayan" <[email-masked]>, "Sanjana Suresh" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]> 
Sent: Sunday, November 24, 2019 5:45:30 PM 
Subject: RE: Order partially delivered #6450079494 

Hi [ mailto:[email-masked] | 
@K Nayan ] [ mailto:[email-masked] | 
@Sanjana Suresh ] , 

Please help us to close this KSA Aramex escalation, as we are not getting any reply from them. 

Regards 

Imran 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Sunday, November 24, 2019 3:23 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]> 
Subject: Order partially delivered #6450079494 

External email sender, please take precaution. 

Hi Team, 

With reference to ticket # 234986 

Order ID # 6450079494 

The order was placed on Nov 4, 2019 . and it has been delivered in two consignment. However the consignment ( 45047804712 ) is partially delivered and 2 items are not delivered by Aramex. and the customer has paid the full amount of the order. As per Aramex website and hybris the order has been delivered on 07 Nov 2019, we have escalated to Aramex to deliver the remain items but no response from there side. 

Items which is not delivered 

1- 161673621 - - Juniors Century Baby Walker (SAR155.00) 

2- 161359974 - - Juniors Walt 2-in-1 High Chair (SAR109.00). 

Kindly check and assist us in this case. 

Regards, 

Fauzan 
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