Subject: RE: issue with order #6447015210
From: Mohd Imran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 1 Dec 2019 13:41:02 +0000

Hi,

Escalated to team.

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, November 30, 2019 11:49 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: issue with order #6447015210

External email sender, please take precaution.
Hi Team,

With reference to ticket #183553
Order #6447015210

The order C&C order was placed on Oct 1, 2019. however the order status still ready to ship, We has escalated many times but we are not getting any reply.
Kindly check and do the needful.

This case is pending since  4 Oct 2019

Regards,
Fauzan
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#184238] - Follow up on C & C - 6447015210 - 644701521023999991
From: Mohd Imran <[email-masked]>
To: Suvadeep Saha <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Shatakshi Pandey <[email-masked]>
Cc: Hamza Hafeez <[email-masked]>, Sree Adhikessavan <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Murtaza Merali <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Parvez Khan <[email-masked]>, Shoemart <[email-masked]>
Date: Sun, 1 Dec 2019 13:40:38 +0000

Hi @Sagaya Suresh Kumar<mailto:[email-masked]>@Suvadeep Saha<mailto:[email-masked]>@Ramesh Gottimukkala<mailto:[email-masked]>,

Kindly help us to close this case, pending from long. Order date Is 1st oct and customer is still waiting for solution.

Looping @Shatakshi Pandey<mailto:[email-masked]>

Regards
Imran

From: Shoemart <[email-masked]>
Sent: Wednesday, November 27, 2019 3:00 PM
To: Parvez Khan <[email-masked]>
Cc: Parvez Khan <[email-masked]>; Hamza Hafeez <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; Murtaza Merali <[email-masked]>
Subject: Re: [#184238] - Follow up on C & C - 6447015210 - 644701521023999991

External email sender, please take precaution.
Hi [email-masked]<mailto:[email-masked]>,

Any update?

Regards,
Dania AbuSalah
On Thu, 21 Nov at 10:22 AM , Shoemart <[email-masked]<mailto:[email-masked]>> wrote:
Hi All,

We need an urgent reply on this pending order since October 1st!

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas
Sent: Wednesday, November 20, 2019 2:39 PM
To: Shoemart <[email-masked]<mailto:[email-masked]>>; Parvez Khan <[email-masked]<mailto:[email-masked]>>
Cc: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: [#184238] - Follow up on C & C - 6447015210 - 644701521023999991
Importance: High

Hi Team,

Same issue, no reply.

Order is stuck in ready to ship status.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2NTI5MjY4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dH2wyYYBWq_MLniwFfpuq_tCj-DfhWcIFaAV2sHYxpQ]

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shoemart [mailto:[email-masked]]
Sent: Saturday, November 09, 2019 2:56 PM
To: Parvez Khan <[email-masked]<mailto:[email-masked]>>
Cc: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Re: [#184238] - Follow up on C & C - 6447015210 - 644701521023999991

External email sender, please take precaution.
Dear Team ,

As per tracking ID (644701521023999991) the order is still ready to shipped.

Kindly update the order status and arrange an urgent delivery. kindly note that customer will travel tomorrow morning and need this urgently .

Order number: 6447015210

Regards ,
​Nadeen Alaraj
​

On Sat, 5 Oct at 11:21 AM , [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team ,

As per tracking ID (644701521023999991) the order is still ready to shipped.

Kindly update the order status and arrange an urgent delivery. kindly note that customer will travel tomorrow morning and need this urgently .

Order number: 6447015210

Regards ,
Thikra Jabali
184238:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
184238:1125156