Subject: Issue with order number : 6445552409
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 30 Nov 2019 00:54:10 -0700 (MST)

Hi Team, 

With the reference order number : 6445552409, customer placed the order for 12 items and out of that he only received 11. The 161717689 - - Printed T-shirt with Round Neck and Short Sleeves was not delivered and we have already escalated the case to concern teams. 

The last update was made on 19 days ago when @mahmoud has asked @Sagaya Suresh Kumar to cancel the non shipped item but till now there is no update on the case. 

Could you please help us to resolve this case as this case is pending since Sept. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar