Subject: Ticket Assigned - Conversation with User
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Fri, 29 Nov 2019 21:16:32 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           12:55 AM, 30th Nov                   Bot                   Hi again!           12:55 AM, 30th Nov                     User                    Placed order           12:56 AM, 30th Nov                     User                    Amount deducted from the account           12:56 AM, 30th Nov                     User                    Now i received a message saying it didn't go through?           12:56 AM, 30th Nov                     User                    What is this?           12:56 AM, 30th Nov                     User                    Waiting           12:58 AM, 30th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           01:00 AM, 30th Nov                     User                    Great           01:00 AM, 30th Nov                   Fauzan                   sorry for late response           01:00 AM, 30th Nov                     User                    Thanks for replying           01:00 AM, 30th Nov                   Fauzan                   can you please share the order number '           01:00 AM, 30th Nov                     User                    Can you help me sort the issue please?           01:00 AM, 30th Nov                     User                    9762693036           01:02 AM, 30th Nov                     User                    Hello you there?           01:02 AM, 30th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           01:03 AM, 30th Nov                     User                    Ok           01:04 AM, 30th Nov                   Fauzan                   Thank you for holding up            01:04 AM, 30th Nov                     User                    What happend can you help?           01:05 AM, 30th Nov                   Fauzan                   as per our record the order is in progress and you will receive conformation email within 24 hours           01:05 AM, 30th Nov                     User                    I recieved a message just now           01:06 AM, 30th Nov                     User                    Unfortunately your payment for your order did not go through. In case money is debited from your account, please contact your bank.           01:06 AM, 30th Nov                     User                    This           01:06 AM, 30th Nov                     User                    What can be the reason?           01:06 AM, 30th Nov                   Fauzan                   we are sorry it may by technical issue           01:08 AM, 30th Nov                     User                    Should i expect my order or No?           01:09 AM, 30th Nov                   Fauzan                   if the payment did not go through you will recived an email within 24 hours           01:09 AM, 30th Nov                     User                    It has already been deducted from the card. We have recieved a message.           01:10 AM, 30th Nov                     User                    Now i have to wait 24 hours?? That means its not confirmed?           01:11 AM, 30th Nov                   Fauzan                   the order is placed successfully           01:13 AM, 30th Nov                     User                    Should i ignore the message then?           01:13 AM, 30th Nov                   Fauzan                   yes           01:13 AM, 30th Nov                     User                    And expect my order?           01:13 AM, 30th Nov                   Fauzan                   once the order is shipped you will get a message           01:14 AM, 30th Nov                   Fauzan                   it may take 2-4 working days to deliver           01:14 AM, 30th Nov                     User                    Thank you for your help. I thought i just wasted 2 3 hours selecting items.           01:14 AM, 30th Nov                   Fauzan                   We sincerely apologize for the inconvenience           01:15 AM, 30th Nov                     User                    No worries thanks           01:15 AM, 30th Nov                   Fauzan                   Is there anything else I can help you with?            01:15 AM, 30th Nov                     User                    That is all i was worried about. Thanks           01:16 AM, 30th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           01:16 AM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/293374