Subject: Ticket Assigned - Conversation with Glittering Heart
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Fri, 29 Nov 2019 17:18:58 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Glittering Heart Glittering Heart                    Hello           09:00 PM, 29th Nov                   Bot                   أهلا مرة أخرى!           09:00 PM, 29th Nov                   Fauzan                   مرحبا معك فوزان يسرني أن أساعدك.           09:01 PM, 29th Nov                     Glittering Heart                    I've ordered and completed the payment..but I reserved an email notifying me that my payment wasn't successful and they will refund me           09:01 PM, 29th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           09:02 PM, 29th Nov                     Glittering Heart                    Until now I did not receive my money back not in my bank account nor as a credits           09:02 PM, 29th Nov                     Glittering Heart                    Can you check please on my order status?           09:03 PM, 29th Nov                   Fauzan                   can you please share the order number or your registered  email address           09:03 PM, 29th Nov                     Glittering Heart                    And why it did not complete successfully?           09:03 PM, 29th Nov                     Glittering Heart                    Ok           09:03 PM, 29th Nov                     Glittering Heart                    9762637778           09:04 PM, 29th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           09:07 PM, 29th Nov                   Fauzan                   We would like to inform you that your payment for the order #9762637778 was not successful.  Please note when the transaction is not authorized, we are unable to capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back to your account. how ever it has been successfully placed in second attempt with order #9762330956           09:09 PM, 29th Nov                   Fauzan                   Is there anything else I can help you with?            09:13 PM, 29th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           09:15 PM, 29th Nov                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:18 PM, 29th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/292768