Subject: Re: Store Complaint - 241736
From: Vipin Viswambharan <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Irfan Othman <[email-masked]>
Date: Fri, 29 Nov 2019 11:35:41 +0000

Dear Mahmood,
We have call the customer and asked the details of issue and he agreed that he will come to the store tomorrow with item so we will do an exchange or return as the customer choice.We will update you once it resolved.
Thanks & Regards
Vipin Viswambharan
Brand Manager
Splash BCC
Mob-35008788

________________________________
From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: Friday, November 29, 2019 2:14 PM
To: Vipin Viswambharan
Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Apoorv Joshi; Escalations Dxbteam; Irfan Othman
Subject: RE: Store Complaint - 241736

Hi @Vipin Viswambharan<mailto:[email-masked]> ,

Please find below for your action

Mahmoud

From: Apoorv Joshi <[email-masked]>
Sent: Friday, November 29, 2019 3:08 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Store Complaint - 241736

External email sender, please take precaution.
Hi Team,

With reference to the ticket ID: 241736

Customer purchased items from Splash, City Center Bahrain and reported that after the first wash the color started fading. Please find attached the images customer has shared with us and also customer is requesting for a call on his number. Please find below customer details:

Customer's contact number: +973-35143857

We have escalated as per BH matrix however, we have received no reply for the same.

Please look into this and advise. Thank you.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 21 November, 2019 16:41:57
Subject: Store Complaint - 241736

Hi Malik,

With reference to the ticket ID: 241736

Customer purchased items from Splash, City Center Bahrain and reported that after the first wash the color started fading. Please find attached the images customer has shared with us and also customer is requesting for a call on his number. Please find below customer details:

Customer's contact number: +973-35143857

We have escalated as per BH matrix however, we have received no reply for the same.

Please look into this and advise. Thank you.

Regards,
Apoorv

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