Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 29 Nov 2019 05:01:50 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           08:04 AM, 29th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           08:05 AM, 29th Nov                     User                    Hi Fauzan           08:06 AM, 29th Nov                     User                    I’ve got wrong items for my order 6453377264           08:07 AM, 29th Nov                     User                    I need my ordered items to be delivered           08:07 AM, 29th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           08:07 AM, 29th Nov                     User                    Sure           08:07 AM, 29th Nov                   Fauzan                   Thank you for holding up            08:09 AM, 29th Nov                   Fauzan                   We are very sorry to hear that you have received an incorrect product and we apologise for the inconvenience caused. We would like to assure you that this is not typical of the experience we offer and to correct this we have an easy return policy. You can return online purchases through the below three channels:

· You can contact our customer support team on (800-1111027)‎  to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (centrepoint) store across the UAE.

Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepoint) store in the UAE.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:09 AM, 29th Nov                   Fauzan                   We are very sorry to hear that you have received an incorrect product and we apologise for the inconvenience caused. We would like to assure you that this is not typical of the experience we offer and to correct this we have an easy return policy. You can return online purchases through the below three channels:

· You can contact our customer support team on (800-1111027)‎  to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (centrepoint) store across the KSA.

Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepoint) store in the KSA.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:09 AM, 29th Nov                     User                    I can’t return it as in your system it’s not yet updated           08:11 AM, 29th Nov                     User                    And moreover I haven’t got my stuff but 7 items of a small girl instead           08:12 AM, 29th Nov                     User                    So how can I return using my invoice for which the items are not listed at all           08:12 AM, 29th Nov                   Fauzan                   can you please share the name of the item           08:13 AM, 29th Nov                     User                    The one I got?           08:14 AM, 29th Nov                     User                             08:15 AM, 29th Nov                     User                             08:15 AM, 29th Nov                     User                             08:16 AM, 29th Nov                     User                             08:17 AM, 29th Nov                     User                             08:18 AM, 29th Nov                     User                             08:18 AM, 29th Nov                     User                    These are what I received instead of my items           08:18 AM, 29th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           08:21 AM, 29th Nov                     User                    Ok           08:22 AM, 29th Nov                   Fauzan                   what is the name of the item that you have not received           08:24 AM, 29th Nov                     User                             08:26 AM, 29th Nov                     User                             08:26 AM, 29th Nov                     User                             08:26 AM, 29th Nov                     User                    9 items that was part of my order, I didn’t get them.           08:28 AM, 29th Nov                     User                             08:31 AM, 29th Nov                     User                             08:32 AM, 29th Nov                     User                             08:32 AM, 29th Nov                     User                    These items I didn’t receive. Instead they sent some girl child’s dresses           08:33 AM, 29th Nov                   Fauzan                   the items which is not delivered will be delivered to you within 2-4 working days           08:35 AM, 29th Nov                   Fauzan                   and for the wrong item please return the item and we will refund for that           08:35 AM, 29th Nov                   Fauzan                   Is there anything else I can help you with?            08:38 AM, 29th Nov                     User                    But how can I initiate return for items that are not listed to my order           08:39 AM, 29th Nov                   Fauzan                   can you please till the name of the item which should be return           08:40 AM, 29th Nov                     User                    Stationery Clip board top open           08:43 AM, 29th Nov                     User                             08:45 AM, 29th Nov                     User                             08:45 AM, 29th Nov                     User                             08:46 AM, 29th Nov                     User                             08:48 AM, 29th Nov                     User                             08:48 AM, 29th Nov                     User                             08:49 AM, 29th Nov                     User                             08:50 AM, 29th Nov                     User                             08:51 AM, 29th Nov                     User                    These are the wrong ones that I need to return. For which I don’t have any reference in my invoice or item listed in my order.           08:52 AM, 29th Nov                   Fauzan                   it can be return as wrong item delivered           08:58 AM, 29th Nov                   Fauzan                   and we have escalated this case to our relevant team to update the order status as soon as possible           09:00 AM, 29th Nov                   Fauzan                   Is there anything else I can help you with?            09:01 AM, 29th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/290943