Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Nov 2019 11:42:39 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    as salam           03:27 PM, 27th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           03:29 PM, 27th Nov                     User                    i need to link my shukran card to my account but it is showing error           03:30 PM, 27th Nov                   Fauzan                   نعتذر على الازعاج الذي تسببنا به

نود اعلامكم انه بسبب بعض التحديثات في النظام لا يمكن الدفع عن طريق بطاقة شكرا او ربطها في الوقت الحالي. ولكن يمكنكم اكتساب نقاط شكرا إذا كانت بطاقتك مرتبطة بالفعل.

يرجى الملاحظة أن هذه المشكلة مؤقتة ونحن نبذل قصارى جهدنا لتصحيحها.            03:32 PM, 27th Nov                     User                    english please           03:32 PM, 27th Nov                   Fauzan                   We Apologies for the inconvenience caused.

Please note due to system upgradation, you will not be able to Link and Pay through your Shukran card. However, you will be earning the Shukran points if your card is already linked.

Please note this is a temporary issue and we are trying our best to rectify it.            03:34 PM, 27th Nov                   Fauzan                   sorry for the inconvenience           03:35 PM, 27th Nov                     User                    my shukran card is not linked to my account           03:35 PM, 27th Nov                   Fauzan                   due to system upgradation, you will not be able to Link and Pay through your Shukran card.           03:38 PM, 27th Nov                     User                    ok           03:38 PM, 27th Nov                     User                    thanks           03:38 PM, 27th Nov                   Fauzan                   Is there anything else I can help you with?            03:38 PM, 27th Nov                     User                    if i purchase online now some items, can i add it later on my shukran card?           03:39 PM, 27th Nov                   Fauzan                   yes one the issue resolved you can add shukran card           03:41 PM, 27th Nov                     User                    ok thanks           03:42 PM, 27th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           03:42 PM, 27th Nov                     User                    no thanks           03:42 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/284190