Subject: Ticket Assigned - Conversation with shada.xox
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Nov 2019 10:44:10 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shada.xox Shada Hz                    Hello           02:08 PM, 27th Nov                   Bot                   Hi again!           02:08 PM, 27th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           02:10 PM, 27th Nov                     Shada Hz                    Hello, about a month ago I asked for a refund of the product "160369356" because it was damaged when I received it, however, no one had contacted me to come and collect the package so I reached out again two days ago and your employee had made a mistake of requesting the return of ALL items from the order, which is not what I asked for and now, I just returned the right items to the wrong company. What do I do?           02:11 PM, 27th Nov                     Shada Hz                    I had an employee from Fetchr come collect the items just a few minutes ago, however when I checked the product number, it matched the wrong items.           02:12 PM, 27th Nov                     Shada Hz                    I asked for the return of this item (160369356) but your employee requested the returns of all items including this one (161536441)           02:13 PM, 27th Nov                   Fauzan                   can you please share the order number           02:13 PM, 27th Nov                     Shada Hz                    Order #6449555008           02:14 PM, 27th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           02:15 PM, 27th Nov                     Shada Hz                    Okay.           02:16 PM, 27th Nov                   Fauzan                   as per our record the return request is for 160369356 not for 161536441           02:18 PM, 27th Nov                     Shada Hz                    That is true, which is why I am confused. The kind Fetchr employee handed me a paper that said "161536441" and not "160369356"however, I proceeded with giving him the items I intended to return regardless of the product number mentioned in the paper.           02:20 PM, 27th Nov                   Fauzan                   can you please share the paper of you have a pic of it           02:21 PM, 27th Nov                     Shada Hz                    Sure, hold on please.           02:21 PM, 27th Nov                     Shada Hz                    Here you go.           02:25 PM, 27th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           02:27 PM, 27th Nov                     Shada Hz                    Sure.           02:27 PM, 27th Nov                   Fauzan                   as per the tracking number it is the old return request           02:28 PM, 27th Nov                     Shada Hz                    Mind to elaborate? Because I never asked for this specific item to be returned.           02:29 PM, 27th Nov                   Fauzan                   so it means that you are want to return the all items           02:31 PM, 27th Nov                     Shada Hz                    That is on your employee for not understanding my request even though I have explained it in full details but they still don't pay attention. Also, my order history only says "Return In Progress" next to the items I requested their return and NOT the shoes. Even the amount of refund I'm supposed to have says 100 Riyals which is the price of the damaged items MINUS the shoes.           02:33 PM, 27th Nov                   Fauzan                   sorry for late response           02:41 PM, 27th Nov                   Fauzan                   as per the photo you have sent the item is already collected from you and  i will raise a request to our relevant team to check and process the refund as soon as possible           02:42 PM, 27th Nov                     Shada Hz                    Great, thanks.           02:43 PM, 27th Nov                   Fauzan                   Is there anything else I can help you with?            02:43 PM, 27th Nov                     Shada Hz                    No, thanks.           02:43 PM, 27th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           02:43 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/283958