Subject: Fwd: Arabic Language Test - Ramez Khalil
From: HR Livesalesman <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 27 Nov 2019 03:25:48 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Ramez Khalil 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	17 el salaam haram 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	Im ramez khalil. 36 years old. Graduate from 6 october university 2005. 
Im working as customer service supervisor and sales supervisor in allied 
Pickford company . 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق الرئيسي بين تقديم خدمة العملاء "الجيدة" وتقديم خدمة العملاء "الرائعة" أنه في السابق من المحتمل أنك بالكاد تبقي عملائك راضين . بينما في الأخير ، فأنت لا تبقيهم 
. راضين فقط بل تحافظ عليهم أيضًا هذا تمييز مهم للغاية وهو أن "العديد من مزودي الخدمات" لا يحصلون عليه دائمًا 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	خدمة العملاء هي مجموعة من الممارسات التي تهدف إلى تعزيز مستوى رضا العملاء اي الاحساس بأن الخدمة أو المنتج قد نال رضا العميل و بتعريف أدق: هي العملية التي يتم من خلالها تلبية احتياجات وتوقعات العملاء من خلال تقديمة خدمة ذات جودة عالية ينتج عنها رضا العملاء. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	انا قد سافرت الى اليونان من قبل اليونان بلد جميل 
وعاصمتها اثينا وتعتبر من اهم الدول السياحية ذات طابع خاص مليئة بالجزر والمناظر الخلابة وياتى اليها السياح من كل بقاع الارض .