Subject: Ticket Assigned - Conversation with Chugging Apple
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 27 Nov 2019 04:01:51 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chugging Apple Chugging Apple                    how will i return           07:41 AM, 27th Nov                     Chugging Apple                    i have two orders, order no. 9761877970 collected yesterday night but unfortunately it’s different from what i ordered           07:43 AM, 27th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           07:43 AM, 27th Nov                   Fauzan                   we have an easy return policy. You can return online purchases through the below three channels:

· You can contact our customer support team on (800-629823)to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (max) store across the UAE.

Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max) store in the UAE.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:44 AM, 27th Nov                     Chugging Apple                    other order is not yet collected           07:44 AM, 27th Nov                   Fauzan                   can you please share the order number           07:44 AM, 27th Nov                     Chugging Apple                    9762198370           07:45 AM, 27th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           07:46 AM, 27th Nov                     Chugging Apple                    ok           07:46 AM, 27th Nov                     Chugging Apple                    ?           07:51 AM, 27th Nov                   Fauzan                   Thank for being  on hold.           07:51 AM, 27th Nov                   Fauzan                   We would like to inform you that your order is under processing and it takes 4 - 5 for any order to get delivered at store and to be ready for pickup.           07:53 AM, 27th Nov                     Chugging Apple                    it is possible to cancel it?           07:55 AM, 27th Nov                   Fauzan                   We are really sorry for that as the has been shipped we can not cancel it now           07:57 AM, 27th Nov                     Chugging Apple                    ok           07:57 AM, 27th Nov                   Fauzan                   Is there anything else I can help you with?            07:57 AM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/282612