Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Nov 2019 13:53:48 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello I'm having issue with click and collect as I thought it's a same day process           05:26 PM, 26th Nov                     User                    Even the sites say same day delivery           05:27 PM, 26th Nov                     User                    Hello           05:32 PM, 26th Nov                   Bot                   أهلا مرة أخرى!           05:32 PM, 26th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           05:33 PM, 26th Nov                     User                    Hello           05:33 PM, 26th Nov                     User                    Is there a way to expedite my order for click and collect           05:33 PM, 26th Nov                   Fauzan                   sorry it will be delivered within the time frame           05:34 PM, 26th Nov                     User                    Actually I bought a dress from splash mall of the emirates 3 days ago and today I saw that they're selling it online for half the price           05:34 PM, 26th Nov                     User                    So I bought it at 10:30am today           05:34 PM, 26th Nov                     User                    I was expecting it to be ready today since your sites mention same day delivery also and I was thinking click and collect is faster           05:35 PM, 26th Nov                     User                    Also I never saw any time frame for click and collect           05:35 PM, 26th Nov                     User                    Not even estimated time for this kind of transactions           05:35 PM, 26th Nov                     User                    How will I even know if my order is included for the shipment going to the store tomorrow           05:37 PM, 26th Nov                     User                    Because I'm wearing that dress for an event tomorrow           05:38 PM, 26th Nov                   Fauzan                   We sincerely apologize for the inconvenience           05:41 PM, 26th Nov                   Fauzan                   can you please share your order number           05:42 PM, 26th Nov                     User                    9762242579           05:43 PM, 26th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           05:44 PM, 26th Nov                     User                    No problem           05:44 PM, 26th Nov                   Fauzan                   Thank you for holding up            05:44 PM, 26th Nov                   Fauzan                   you order is in progress and it will be ready for collection with in 2-5 working days           05:45 PM, 26th Nov                     User                    You mean it's not available even tomorrow?           05:45 PM, 26th Nov                   Fauzan                   we are sorry           05:46 PM, 26th Nov                     User                    So no?           05:46 PM, 26th Nov                   Fauzan                   it will be ready for collection with in 2-5 working days           05:46 PM, 26th Nov                     User                    Not even a request to expedite delivery?           05:46 PM, 26th Nov                     User                    Is click and collect usually like this?           05:47 PM, 26th Nov                   Fauzan                   we are sorry currently we have a high volume of pressure due to the white Wednesday so we can not expedite the delivery           05:47 PM, 26th Nov                     User                    So 1 day is not even possible?           05:48 PM, 26th Nov                   Fauzan                   yes and we are really sorry for that           05:48 PM, 26th Nov                     User                    You should've notified customers for this           05:48 PM, 26th Nov                     User                    And remove same day delivery or fast processing           05:48 PM, 26th Nov                     User                    Anyway thanks           05:49 PM, 26th Nov                   Fauzan                   the same day delivery is available only for home delivery not for click and collect orders           05:49 PM, 26th Nov                   Fauzan                   Is there anything else I can help you with?            05:50 PM, 26th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           05:52 PM, 26th Nov                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:53 PM, 26th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/280584