Subject: Ticket Assigned - Conversation with Swimming Bicycle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Nov 2019 09:02:02 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Swimming Bicycle Swimming Bicycle                    Hello           12:37 PM, 26th Nov                   Bot                   أهلا مرة أخرى!           12:37 PM, 26th Nov                     Swimming Bicycle                    I want to return only the tray           12:38 PM, 26th Nov                     Swimming Bicycle                    cancel return of the set           12:38 PM, 26th Nov                     Swimming Bicycle                    6452476752           12:40 PM, 26th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           12:41 PM, 26th Nov                   Fauzan                   · You can contact our customer support team on(800-1111027)‎  to book a return and to be notified of the refund amount based on our return policy.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (centrepoint) store across the KSA  Here’s what you need to do.
 
· 

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepoint) store in the KSA  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:43 PM, 26th Nov                   Fauzan                   Is there anything else I can help you with?            12:45 PM, 26th Nov                     Swimming Bicycle                    U didnt help me.. I want to cancel this return           12:47 PM, 26th Nov                     Swimming Bicycle                    Yr friend made it and i dnt want to return i just wanted to exchange the broken cup           12:48 PM, 26th Nov                     Swimming Bicycle                    When he told me no exchange i told him ok cancel the return           12:48 PM, 26th Nov                   Fauzan                   ok the return request has been cancelled           12:50 PM, 26th Nov                     Swimming Bicycle                    Thnk u           12:50 PM, 26th Nov                   Fauzan                   Is there anything else I can help you with?            12:50 PM, 26th Nov                     Swimming Bicycle                    The man called me           12:50 PM, 26th Nov                     Swimming Bicycle                    To come and take tge tray           12:51 PM, 26th Nov                     Swimming Bicycle                    When will tge money show back in my account?           12:51 PM, 26th Nov                     Swimming Bicycle                    I mean bank account           12:52 PM, 26th Nov                   Fauzan                   after- 4-5 days from collection           12:58 PM, 26th Nov                   Fauzan                   Is there anything else I can help you with?            12:59 PM, 26th Nov                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:01 PM, 26th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/279410