Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Nov 2019 04:07:33 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi I have ordered some stuff on 23rd November, it’s not been delivered yet           07:42 AM, 26th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           07:43 AM, 26th Nov                   Fauzan                   can you please share the order number           07:44 AM, 26th Nov                     User                    976185687           07:44 AM, 26th Nov                     User                    my kids have to wear the clothes on Wednesday morning and I didn’t got the delivery           07:45 AM, 26th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           07:46 AM, 26th Nov                     User                    Sure           07:47 AM, 26th Nov                   Fauzan                   can you please share the correct order number           07:48 AM, 26th Nov                     User                    9761856870           07:49 AM, 26th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           07:50 AM, 26th Nov                     User                    Ok           07:51 AM, 26th Nov                   Fauzan                   Thank you for holding up            07:53 AM, 26th Nov                   Fauzan                   your order is under delivery and it will be delivered with in 1-3 working days           07:54 AM, 26th Nov                     User                    It’s already been 2 days           07:54 AM, 26th Nov                   Fauzan                   the delivery time is 2-4 business days           07:55 AM, 26th Nov                     User                    if I don’t get it today then it will be of no use for me           07:55 AM, 26th Nov                   Fauzan                   sorry it will be delivered to you within 1-2 days           07:55 AM, 26th Nov                     User                    on ur app n website it says 2 to 3 days           07:55 AM, 26th Nov                     User                    then I should change that           07:56 AM, 26th Nov                     User                    should not lie to ur customers           07:56 AM, 26th Nov                   Fauzan                   due to the sale season of white Wednesday the delivery time is 2 to 4 days           07:56 AM, 26th Nov                   Fauzan                   and we are really apologise for the delay           07:56 AM, 26th Nov                     User                    Please ask the delivery company to do it fast           07:57 AM, 26th Nov                     User                    They guys should have told us that it will be delivered late, I would have canceled it           07:58 AM, 26th Nov                   Fauzan                   we will do our best to deliver the order as soon as possible           07:58 AM, 26th Nov                     User                    very bad customer service           07:59 AM, 26th Nov                   Fauzan                   Is there anything else I can help you with?            08:01 AM, 26th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           08:03 AM, 26th Nov                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:07 AM, 26th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/278666