Subject: Ticket Assigned - Conversation with Info
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 25 Nov 2019 09:16:58 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Info Info                    Order 7661265009           12:56 PM, 25th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           12:58 PM, 25th Nov                     Info                    7661265009 order           12:58 PM, 25th Nov                     Info                    I got a text message and email saying the order was ready for collection           12:58 PM, 25th Nov                   Fauzan                   your order ready for collection           12:58 PM, 25th Nov                     Info                    but its not,  I sent our driver to collect it and the Max says they dont have it           12:58 PM, 25th Nov                     Info                    no its not ready!!!!! I went to collect it and its NOT THERE!           12:59 PM, 25th Nov                     Info                    I showed them the order number and they said they DO NOT HAVE ANYTHING           12:59 PM, 25th Nov                   Fauzan                   can you please tell us which store have you visited           12:59 PM, 25th Nov                     Info                    SHABAB AVE           12:59 PM, 25th Nov                     Info                    Full Length Chinos in Regular ...  +4item(s) of your order 7661265009 are ready for pick up at Max  Shabab Ave, Manama. Please bring your govt. issued ID & this SMS.           01:00 PM, 25th Nov                     Info                    That is the text message I got           01:00 PM, 25th Nov                   Fauzan                   we are really sorry for the inconvenience            01:01 PM, 25th Nov                   Fauzan                   we will raise a request to our relevant team to check and we will update you on your email           01:01 PM, 25th Nov                     Info                    whilst I appreciate you are sorry it doesnt help me           01:02 PM, 25th Nov                   Fauzan                   can you please share the email address           01:02 PM, 25th Nov                     Info                    [email-masked]           01:02 PM, 25th Nov                   Fauzan                   we will raise a request to our relevant team to check and we will update you on your email           01:02 PM, 25th Nov                   Fauzan                   Is there anything else I can help you with?            01:02 PM, 25th Nov                     Info                    when????           01:02 PM, 25th Nov                     Info                    yes you can tell me when I will get my order and why you have made me go to a shop to collect it and its not there.           01:03 PM, 25th Nov                     Info                    I want to know why           01:03 PM, 25th Nov                   Fauzan                   please allow us 24 to 48 hours to get back to you           01:03 PM, 25th Nov                     Info                    and I want to know where and when I will get my shipment           01:03 PM, 25th Nov                     Info                    that is not good enough - its too long           01:03 PM, 25th Nov                     Info                    I want an answer now.           01:03 PM, 25th Nov                     Info                    on your instagram account you dont tell your cusotmers that you will only respond in 24 to 48 hours           01:04 PM, 25th Nov                     Info                    you tell them what great products you have, where is the customer service? where is the help?           01:04 PM, 25th Nov                   Fauzan                   we are really sorry for the inconvenience            01:05 PM, 25th Nov                     Info                    again whilst you say you are sorry you are not doing anything to help just passing along a complaint no actually helping me now           01:06 PM, 25th Nov                     Info                    I want answers now please           01:06 PM, 25th Nov                   Fauzan                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:06 PM, 25th Nov                     Info                    when?           01:06 PM, 25th Nov                     Info                    if you promise a customer a service and confirm its ready and have no idea where it is - is this right?           01:07 PM, 25th Nov                     Info                    does this follow MOIC rules of service and law?           01:07 PM, 25th Nov                     Info                    Can you please advise me where is my order ?           01:10 PM, 25th Nov                   Fauzan                   please allow us some time to update you regarding your order           01:13 PM, 25th Nov                     Info                    how much time?           01:13 PM, 25th Nov                   Fauzan                   not more that 48 hours           01:13 PM, 25th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/275869