Subject: RE: REFUND ISSUE
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Ezzaldeen Mahyoub <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 25 Nov 2019 09:06:04 +0000

Hi Seeta,

Can you raise JIRA for this issue, and in case customer is not getting pacified issue him a voucher for product amount.

Regards
Imran

From: Seeta Seeta <[email-masked]>
Sent: Monday, November 25, 2019 1:53 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Ezzaldeen Mahyoub <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: REFUND ISSUE

External email sender, please take precaution.
Hi Team,

Customer return the item to the store on 8/24/19 10:07 PM and the refund was initiated in twice but the transaction state is showing REJECTED.

Now customer is chasing us for the refund, so can you please check confirm whether the refund has been processed from our end or not?

Waiting for your response.

Regards,
Seeta Kunwar

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 25, 2019 2:01:49 AM
Subject: REFUND ISSUE

Hi Seeta ,

With reference to order no 6442427798

customer return item to the store on 8/24/19

and the refund has been done twice but it failed

regards,
Ezzaldeen

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