Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Nov 2019 08:38:25 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           12:21 PM, 25th Nov                   Bot                   Hi again!           12:21 PM, 25th Nov                     User                    I placed a recent order           12:22 PM, 25th Nov                     User                    Shipment id is 100040117991           12:22 PM, 25th Nov                     User                    it was COD           12:22 PM, 25th Nov                     User                    i did online payment today morning           12:22 PM, 25th Nov                     User                    but it’s not reflecting in my account- orders section           12:22 PM, 25th Nov                     User                    transaction was successful           12:23 PM, 25th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           12:24 PM, 25th Nov                   Fauzan                   can you please share the order number           12:24 PM, 25th Nov                     User                    sure           12:25 PM, 25th Nov                     User                    8361791349           12:25 PM, 25th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           12:27 PM, 25th Nov                     User                             12:27 PM, 25th Nov                     User                    This is the payment reference           12:27 PM, 25th Nov                     User                    ok           12:27 PM, 25th Nov                   Fauzan                   the order 8361791349 successfully placed           12:31 PM, 25th Nov                   Fauzan                   and it is on the way to you           12:31 PM, 25th Nov                   Fauzan                   it will be delivered within 2-4 working days           12:31 PM, 25th Nov                     User                    It’s coming now           12:32 PM, 25th Nov                     User                    my question is my payment is received at your end rite           12:32 PM, 25th Nov                     User                    the courier boy will not be asking it again rite           12:32 PM, 25th Nov                     User                    as it is COD           12:32 PM, 25th Nov                   Fauzan                   as per our records the order is cash on delivery           12:33 PM, 25th Nov                     User                    in the order           12:33 PM, 25th Nov                     User                    Bt I paid today Morning           12:33 PM, 25th Nov                     User                    and I sent u the reference also           12:33 PM, 25th Nov                   Fauzan                   and we do not have Access of the delivery partner           12:33 PM, 25th Nov                     User                    Dear Valued Customer, 
Please note that your shipment No: 100040117991 Is out for Delivery today.
Total COD Amount KWD 10.260 .If you wish To pay online, please click here 
our link For payment https://mybox.postaplus.com/COD?transid=+hYgTYO3WPNUCLoNqSEl6DOM6T4+tmSB           12:33 PM, 25th Nov                   Fauzan                   we will check with the delivery partner           12:34 PM, 25th Nov                     User                    According to the msg I received today           12:34 PM, 25th Nov                     User                    I paid online           12:34 PM, 25th Nov                     User                    as I didn’t take out money for COD           12:34 PM, 25th Nov                     User                    pls check and do the needful           12:34 PM, 25th Nov                     User                    i sent you the payment reference as well           12:35 PM, 25th Nov                   Fauzan                   as that you have paid to postaplus and we will revived the payment when the will deliver the order to you           12:35 PM, 25th Nov                     User                    ok           12:35 PM, 25th Nov                     User                    so my end is clear now rite           12:35 PM, 25th Nov                   Fauzan                   yes           12:36 PM, 25th Nov                     User                    Thank you           12:36 PM, 25th Nov                     User                    wanted confirmation as it was not showing in my account details           12:37 PM, 25th Nov                     User                    orders section           12:37 PM, 25th Nov                     User                    thanks for the clarification           12:37 PM, 25th Nov                     User                    have a nice day           12:37 PM, 25th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           12:38 PM, 25th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/275720