Subject: RE: Amount Deduction Issue
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohd Zafar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 25 Nov 2019 08:35:12 +0000

Dear Zafar,

Can we get terminal ID’s for below orders from POS report.

6604217256 – Fort ID 151399375700095852 – Authentication code 197189 – Date 23/12/2017
6604080721 - Fort ID 151363039100060846 - Authentication code 995628 – Date 18/12/2017

Regards,
Malik Ismail
From: Apoorv Joshi <[email-masked]>
Sent: Monday, November 25, 2019 12:08 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Amount Deduction Issue

External email sender, please take precaution.
Hi Team,

With reference to the ticket ID: 253991
Order numbers:  6604217256 and 6604080721

Customer is reporting that for both the orders above the amount has been deducted twice. Customer placed the respective orders on Dec 23, 2017 and Dec 18, 2017. We have checked and the amount has been only captured once for both orders. Customer shared the bank statement showing the deduction. Customer is also saying that he is in touch with call center since 1 year to have this issue resolved however, nothing has been done.

Please look into this and advise how to proceed with this. Thank you for your help!

Regards,
Apoorv
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