Subject: Amount Deduction Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 25 Nov 2019 01:08:10 -0700 (MST)

Hi Team, 

With reference to the ticket ID: 253991 
Order numbers: 6604217256 and 6604080721 

Customer is reporting that for both the orders above the amount has been deducted twice. Customer placed the respective orders on Dec 23, 2017 and Dec 18, 2017. We have checked and the amount has been only captured once for both orders. Customer shared the bank statement showing the deduction. Customer is also saying that he is in touch with call center since 1 year to have this issue resolved however, nothing has been done. 

Please look into this and advise how to proceed with this. Thank you for your help! 

Regards, 
Apoorv