Subject: order Partially delivered #6444901318
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 24 Nov 2019 20:00:21 -0700 (MST)

Hi Team. 

with reference to ticket: 210833 
order No: 6444901318 
Tracking No: 45035410976 

the order was placed on Sep 10, 2019 . and as per hybris the order is delivered on Sep 14, 2019 . However customer claiming that one item is not delivered ( 161092485 - - Juniors Crown Baby Walker ), and as per Aramex website the shipment is partially delivered on 14 Sep 2019 . We have escalated to Aramex to deliver the remain items but they reply to us ( As per team complete pc got delivered to the customer ). However customer back to us again that he has not received the all item. we have escalated again to Aramex on 17 Nov 2019 but no reply from there side. 
Kindly check and assist us in this case. 

Regards, 
Fauzan