Subject: RE: SMSA Issue
From: K Nayan <[email-masked]>
To: Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Sanjana Suresh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Bhaskar Mandelia <[email-masked]>, Sidhartha Bhimania <[email-masked]>
Date: Sat, 23 Nov 2019 13:53:05 +0000

Hi Malik

SMSA is providing maximum serviceability in KSA. For remote areas where none of the courier partners are delivering SMSA is provides the option for the customers to collect from the nearest collection point. This is a normal practice that the courier partners are doing in KSA.

Going forward for all such cases in which the customer is situated in out of serviceable areas in KSA this is a practice that couriers are doing. It is not a miss from the courier partner side.

@Mustehsan Siddiqui<mailto:[email-masked]> Can we please plan a meetingin which these regular points can be discussed with you and the same can be communicated to your team.

Thank you
Nayan

From: Malik Ismail <[email-masked]>
Sent: Saturday, November 23, 2019 3:59 PM
To: Apoorv Joshi <[email-masked]>; Sanjana Suresh <[email-masked]>; K Nayan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: SMSA Issue

Hi @K Nayan<mailto:[email-masked]> @Sanjana Suresh<mailto:[email-masked]> ,

Please have look and advise.

It’s repeated issue with SMSA.

Regards,
Malik Ismail
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 23, 2019 3:12 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: SMSA Issue

External email sender, please take precaution.
Hi Malik,

Another case where SMSA is asking the customer to collect the order from their location. When we asked them to arrange a delivery with customer, they are asking us for the address while the address is already given to them when the order was placed with us.

Ticket ID: 241331, Tracking: 290063756095, 290063822738

Please look into this and advise. Thank you.

Regards,
Apoorv
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