Subject: Re: Aramex and SMSA Cases
From: K Nayan <[email-masked]>
To: Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Sanjana Suresh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Lalit Ratnala <[email-masked]>
Date: Fri, 22 Nov 2019 16:44:30 +0000

Hi Sanjana

Could you please escalate this to the Aramex KSA team.

Thank you
Nayan

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________________________________
From: Malik Ismail <[email-masked]>
Sent: Friday, November 22, 2019 8:43:07 PM
To: Apoorv Joshi <[email-masked]>; K Nayan <[email-masked]>; Sanjana Suresh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Lalit Ratnala <[email-masked]>
Subject: RE: Aramex and SMSA Cases

Hi @K Nayan<mailto:[email-masked]> @Sanjana Suresh<mailto:[email-masked]>,

Our team are not getting any response from Aramex to arrange delivery or to update customers contact numbers.

Therefore , orders getting returned. Below orders as examples all NDR.

Ticket ID: 241571   Order Number: 6450148735  AWB: 45048097485

Ticket ID: 242199   Order Number: 9759637003  AWB: 45084321962

Ticket ID: 241417   Order Number: 6449993679  AWB: 45047604416

Regards,

Malik Ismail

From: Apoorv Joshi <[email-masked]>
Sent: Friday, November 22, 2019 7:18 PM
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Aramex and SMSA Cases

External email sender, please take precaution.

Hi Malik,

Please find below a list of few cases where we are not receiving any reply from Aramex at all and as a result now these orders are NDR. Also, a few cases where SMSA is not delivering the order but instead asking the customer to collect the order:

Ticket ID: 241571   Order Number: 6450148735  AWB: 45048097485

Ticket ID: 242199   Order Number: 9759637003  AWB: 45084321962

Ticket ID: 241417   Order Number: 6449993679  AWB: 45047604416

Ticket ID: 241331   Order Number: 6450857763  AWB: 290063756095, 290063822738

Please look into this and advise. Thank you.

Regards,

Apoorv

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