Subject: Ticket Assigned - Conversation with zaina
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 22 Nov 2019 12:14:17 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zaina zaina                    Hi           03:56 PM, 22nd Nov                   Bot                   Please enter your name.           03:56 PM, 22nd Nov                     zaina                    Zaina           03:56 PM, 22nd Nov                   Bot                   Hi Zaina,what do you need help with?           03:56 PM, 22nd Nov                     zaina                    Refund queries           03:56 PM, 22nd Nov                   Bot                   Please choose your location           03:56 PM, 22nd Nov                     zaina                    United Arab Emirates           03:56 PM, 22nd Nov                   Bot                    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.  
Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   
Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  
Please note, it will take longer for us to receive and process your returns during sales. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.            03:56 PM, 22nd Nov                   Bot                   Was I helpful?           03:56 PM, 22nd Nov                     zaina                    No           03:57 PM, 22nd Nov                   Bot                   Would you still like to connect with an agent?           03:57 PM, 22nd Nov                     zaina                    Yes           03:57 PM, 22nd Nov                   Bot                   Please enter your email           03:57 PM, 22nd Nov                     zaina                    [email-masked]           03:57 PM, 22nd Nov                   Bot                   Please enter your number           03:57 PM, 22nd Nov                     zaina                    0556529550           03:57 PM, 22nd Nov                   Bot                   Please wait while we transfer you to an agent           03:57 PM, 22nd Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:57 PM, 22nd Nov                     zaina                    Hi           03:57 PM, 22nd Nov                     zaina                    I have returned my order 9759156072           03:59 PM, 22nd Nov                     zaina                    i got a refund of 38 instead of 48           03:59 PM, 22nd Nov                     zaina                    your colleague had called me to inform that I will receive a 10dhs voucher           03:59 PM, 22nd Nov                     zaina                    but i havent received it yet           03:59 PM, 22nd Nov                   Mohammad                   Please hold for a moment while I gather those details for you.           04:00 PM, 22nd Nov                     zaina                    ??           04:05 PM, 22nd Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           04:05 PM, 22nd Nov                     zaina                    Okay           04:06 PM, 22nd Nov                   Fauzan                   Thank you for holding up            04:07 PM, 22nd Nov                   Fauzan                   we are sorry for the delay           04:08 PM, 22nd Nov                   Fauzan                   we will send the voucher as soon as possible           04:08 PM, 22nd Nov                   Fauzan                   Is there anything else I can help you with?            04:09 PM, 22nd Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           04:11 PM, 22nd Nov                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:13 PM, 22nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/266789