Subject: Ticket Assigned - Conversation with Khurram Jehanzeb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Nov 2019 08:26:10 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Khurram Jehanzeb Khurram Jehanzeb                    Hi, I am unable to connect my shukran card to any landmark entity           11:56 AM, 21st Nov                     Khurram Jehanzeb                    I have called for at least 10 times on your helpline and every time I was told that now you can connect it but it is still not working.           11:56 AM, 21st Nov                     Khurram Jehanzeb                    This is the error I am getting on all the website (Baby Shop, Centrepoint, Home Center etc...)           11:58 AM, 21st Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           12:01 PM, 21st Nov                     Khurram Jehanzeb                    I hope you have read the messages           12:01 PM, 21st Nov                   Fauzan                   we are really sorry for the inconvenience           12:01 PM, 21st Nov                     Khurram Jehanzeb                    Can you please help this sorted out?           12:01 PM, 21st Nov                     Khurram Jehanzeb                    I need to do online purchases and there is no point doing it without earning Shukran.....           12:02 PM, 21st Nov                   Fauzan                   there is some issue on shukran and we are working on it to solve it as soon as possible           12:02 PM, 21st Nov                     Khurram Jehanzeb                    Really?           12:03 PM, 21st Nov                     Khurram Jehanzeb                    Then why this was not told on the helpline?           12:03 PM, 21st Nov                     Khurram Jehanzeb                    Would I be able to get the rewards of my all online purchases as soon as this issue is fixed?           12:03 PM, 21st Nov                     Khurram Jehanzeb                    and how can I get the invoices of my online purchases? There is an option in Shukran app to claim the rewards but for that I need an invoice number.           12:04 PM, 21st Nov                   Fauzan                   the invoice will be send to your email           12:06 PM, 21st Nov                     Khurram Jehanzeb                    I have not received any invoice and I did some online purchases           12:06 PM, 21st Nov                   Fauzan                   can you please share the orders number           12:08 PM, 21st Nov                     Khurram Jehanzeb                    This is the order number: 9760180713           12:08 PM, 21st Nov                     Khurram Jehanzeb                    and this too: 9761247361           12:08 PM, 21st Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           12:10 PM, 21st Nov                     Khurram Jehanzeb                    Ok           12:10 PM, 21st Nov                   Fauzan                   Thank you for holding up            12:11 PM, 21st Nov                   Fauzan                   we will send  the invoice on your email           12:12 PM, 21st Nov                     Khurram Jehanzeb                    When?           12:12 PM, 21st Nov                   Fauzan                   can you please share your email address           12:12 PM, 21st Nov                     Khurram Jehanzeb                    [email-masked]           12:12 PM, 21st Nov                     Khurram Jehanzeb                    or give me invoice numbers here?           12:12 PM, 21st Nov                   Fauzan                   within 24-48 hours           12:12 PM, 21st Nov                     Khurram Jehanzeb                    wohoo! So quick :/           12:13 PM, 21st Nov                   Fauzan                   will send that on your email           12:13 PM, 21st Nov                     Khurram Jehanzeb                    and then I won't be able to claim it because it will exceed 5 days period           12:13 PM, 21st Nov                   Fauzan                   we are sorry for the inconvenience           12:17 PM, 21st Nov                   Fauzan                   Is there anything else I can help you with?            12:19 PM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/263296