Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Nov 2019 07:47:51 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi Good morning           11:29 AM, 21st Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           11:31 AM, 21st Nov                     User                    How to avail FAB Card           11:32 AM, 21st Nov                     User                    Offer           11:33 AM, 21st Nov                   Fauzan                   it will be automatically apply when you pay           11:34 AM, 21st Nov                     User                    ok           11:34 AM, 21st Nov                     User                    i m trying not getting           11:34 AM, 21st Nov                   Fauzan                   can you please share the order number           11:35 AM, 21st Nov                     User                    ok got it now           11:35 AM, 21st Nov                     User                    how will i get the Dominos voucher           11:35 AM, 21st Nov                     User                    Currently what is the number of days for Exchange           11:37 AM, 21st Nov                   Fauzan                   In the meantime, an exchange is not available at centrepoint . You can return online purchases through the below three channels:
 
· You can contact our customer support team on 800-MYCP (800-6927)‎  to book a return and to be notified of the refund amount based on our return policy.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (centrepoint) store across the UAE.  Here’s what you need to do.

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepoint) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:38 AM, 21st Nov                     User                    I wanted know number of days it used to be 30 days now I guess two weeks           11:39 AM, 21st Nov                     User                    I was trying to place the order the discount get  cancelled           11:41 AM, 21st Nov                   Fauzan                   yes now is 14 days           11:41 AM, 21st Nov                     User                    Thanks and noted           11:42 AM, 21st Nov                   Fauzan                   Is there anything else I can help you with?            11:42 AM, 21st Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           11:44 AM, 21st Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           11:47 AM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/263181