Subject: Ticket Assigned - Conversation with AnonymousIrfan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Nov 2019 03:59:04 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with AnonymousIrfan AnonymousIrfan                    You can take the order number from last chat history           07:38 AM, 21st Nov                     AnonymousIrfan                    9751694396           07:38 AM, 21st Nov                   Inamuddin                   please allow me to check your order           07:40 AM, 21st Nov                     AnonymousIrfan                    ?????           07:47 AM, 21st Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           07:50 AM, 21st Nov                   Fauzan                   we are really sorry for the inconvenience           07:53 AM, 21st Nov                   Fauzan                   if you received a missing item we request you to return it and get your money back           07:54 AM, 21st Nov                   Fauzan                   we have an easy return policy. You can return online purchases through the below three channels:

· You can contact our customer support team on 800-MYCP (800-6927)‎  to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (centrepoint) store across the UAE.

Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepoint) store in the UAE.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:54 AM, 21st Nov                   Fauzan                   Is there anything else I can help you with?            07:55 AM, 21st Nov                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:58 AM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/262727