Subject: Ticket Assigned - Conversation with nayabhussainn
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 20 Nov 2019 16:27:42 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nayabhussainn nayabhussainn                    Hi. I am not getting the option to use shukran points on the app or website on the checkout page. screenshot is attached. It was there in the morning but now it's not showing up           08:02 PM, 20th Nov                     nayabhussainn                             08:02 PM, 20th Nov                     nayabhussainn                    I checked with shukran but they asked me to check with babyshop           08:02 PM, 20th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           08:12 PM, 20th Nov                   Fauzan                   please make sure that the point on your card is 200 point or above           08:13 PM, 20th Nov                     nayabhussainn                    I have 1200 points. I just checked with shukran           08:13 PM, 20th Nov                     nayabhussainn                    Like I said, the option was coming in the morning. Now it's not there           08:14 PM, 20th Nov                   Fauzan                   can you please share your email address           08:15 PM, 20th Nov                     nayabhussainn                    My babyshop email is [email-masked]           08:15 PM, 20th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           08:16 PM, 20th Nov                     nayabhussainn                    Sure           08:16 PM, 20th Nov                   Fauzan                   Thank you for holding up            08:16 PM, 20th Nov                   Fauzan                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:17 PM, 20th Nov                     nayabhussainn                    How long will it take? I need to place an order using my points           08:17 PM, 20th Nov                   Fauzan                   it may take 24 to 48 hours           08:17 PM, 20th Nov                     nayabhussainn                    The item is on sale right now and it might go off sale           08:17 PM, 20th Nov                   Fauzan                   and please can you delete the app and reinstall it           08:18 PM, 20th Nov                   Fauzan                   see if it help           08:18 PM, 20th Nov                     nayabhussainn                    What if the item goes off sale in this period?           08:18 PM, 20th Nov                     nayabhussainn                    I did that already, it did not help           08:18 PM, 20th Nov                   Fauzan                   we are really sorry for the inconvenience           08:18 PM, 20th Nov                   Fauzan                   please allow us some time to solve this issue as soon as possible           08:19 PM, 20th Nov                     nayabhussainn                    I understand it will take time to resolve it as you've raised it to the concerned team. But if the item goes off sale I'll be in loss. And I need it urgently           08:19 PM, 20th Nov                     nayabhussainn                    I want to benefit from the on going sale           08:20 PM, 20th Nov                     nayabhussainn                    My points equal to around AED 60 so I can save money using them           08:21 PM, 20th Nov                   Fauzan                   we would like to inform you that the sales will be end 03 December           08:21 PM, 20th Nov                     nayabhussainn                    This white wednesday sale?           08:21 PM, 20th Nov                     nayabhussainn                    It's not just for today?           08:22 PM, 20th Nov                   Fauzan                   no it will be till 03 December           08:23 PM, 20th Nov                     nayabhussainn                    Okay that's good then           08:23 PM, 20th Nov                     nayabhussainn                    You are sure the shukran issue will be resolved in next 24 to 48 hours?           08:24 PM, 20th Nov                     nayabhussainn                    Will someone get back to me?           08:24 PM, 20th Nov                   Fauzan                   yes we will inform you on your email           08:24 PM, 20th Nov                   Fauzan                   Is there anything else I can help you with?            08:25 PM, 20th Nov                     nayabhussainn                    Okay. No thanks that's fine. Thank you           08:27 PM, 20th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           08:27 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/261634