Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 20 Nov 2019 14:58:33 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           06:25 PM, 20th Nov                     User                    I purchased with more than 300 SAR           06:25 PM, 20th Nov                     User                    I couldnt link my account with Shoukran card           06:25 PM, 20th Nov                     User                    I dont know if I have shoukran account           06:25 PM, 20th Nov                     User                    0535122366           06:25 PM, 20th Nov                     User                    please add my points to this no           06:25 PM, 20th Nov                     User                    if you will not link my account with shoukran and I will lose the loyality points then I will return the order           06:27 PM, 20th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           06:33 PM, 20th Nov                     User                    hi Fauzan           06:34 PM, 20th Nov                     User                    please read my msgs and help me to solve this issue           06:34 PM, 20th Nov                   Fauzan                   To link your Shukran card, please follow the below steps:

1- Log in your account.
2- Go to My account > Shukran > Link your account here.
3- Follow the provided steps on the Webpage
​
We give you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.           06:37 PM, 20th Nov                     User                    i am faced with an error!!!           06:38 PM, 20th Nov                     User                             06:39 PM, 20th Nov                   Fauzan                   can you please share your email address           06:40 PM, 20th Nov                     User                    [email-masked]           06:40 PM, 20th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           06:41 PM, 20th Nov                     User                    ok           06:41 PM, 20th Nov                   Fauzan                   Thank you for holding up            06:41 PM, 20th Nov                   Fauzan                   as per our records there is no account on this email [email-masked]           06:42 PM, 20th Nov                     User                    I am not able also to creat one           06:42 PM, 20th Nov                     User                    your website giving the same error           06:43 PM, 20th Nov                   Fauzan                   are you having account on max           06:46 PM, 20th Nov                     User                    yes           06:47 PM, 20th Nov                     User                    I have just purchased!           06:47 PM, 20th Nov                     User                    same email address I have mentioned before           06:47 PM, 20th Nov                   Fauzan                   can you please share the order nimber           06:51 PM, 20th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           06:54 PM, 20th Nov                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:58 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/261333