Subject: RE: Missing Item
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shivani Rani <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 20 Nov 2019 04:14:55 +0000

H Apoorv,

Item 161092493 is OOS. Cancelled and refund processed.

Remaining items already delivered.

Malik Ismail

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, November 19, 2019 9:23 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shivani Rani <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Missing Item

External email sender, please take precaution.
Hi Team,

With reference to the Order Number: 6448572276
Ticket ID: 218545

Customer placed this order on Oct 19, 2019. He ordered a total of 3 items, out of which he received 2 on Oct 31, 2019. In the consignment details, we only sent 2 items. The missing item in this order is: 161092493 - - Juniors Driver Rocking Walker. We have emailed Sagaya as per the new matrix to arrange a delivery for the missing item or advise us in this case since the value of the missing item is SAR 199. We have received no reply regarding the same.

Customer is requesting that we cancel the remaining item and issue a refund for the same.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 19 November, 2019 11:13:19
Subject: Missing Item

Hi Tea,

With reference to the Order Number: 6448572276
Ticket ID: 218545

Customer placed this order on Oct 19, 2019. He ordered a total of 3 items, out of which he received 2 on Oct 31, 2019. In the consignment details, we only sent 2 items. The missing item in this order is: 161092493 - - Juniors Driver Rocking Walker. We have emailed Sagaya as per the new matrix to arrange a delivery for the missing item or advise us in this case since the value of the missing item is SAR 199. We have received no reply regarding the same.

Customer is requesting that we cancel the remaining item and issue a refund for the same.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

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