Subject: Missing Item
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shivani Rani <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 19 Nov 2019 10:23:05 -0700 (MST)

Hi Team, 

With reference to the Order Number: 6448572276 
Ticket ID: 218545 

Customer placed this order on Oct 19, 2019. He ordered a total of 3 items, out of which he received 2 on Oct 31, 2019. In the consignment details, we only sent 2 items. The missing item in this order is: 161092493 - - Juniors Driver Rocking Walker. We have emailed Sagaya as per the new matrix to arrange a delivery for the missing item or advise us in this case since the value of the missing item is SAR 199. We have received no reply regarding the same. 

Customer is requesting that we cancel the remaining item and issue a refund for the same. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Tuesday, 19 November, 2019 11:13:19 
Subject: Missing Item 

Hi Tea, 

With reference to the Order Number: 6448572276 
Ticket ID: 218545 

Customer placed this order on Oct 19, 2019. He ordered a total of 3 items, out of which he received 2 on Oct 31, 2019. In the consignment details, we only sent 2 items. The missing item in this order is: 161092493 - - Juniors Driver Rocking Walker. We have emailed Sagaya as per the new matrix to arrange a delivery for the missing item or advise us in this case since the value of the missing item is SAR 199. We have received no reply regarding the same. 

Customer is requesting that we cancel the remaining item and issue a refund for the same. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv