Subject: RE: Store Complaint
From: Mohd Imran <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 19 Nov 2019 12:55:48 +0000

Hi @Sachin Maheshwari<mailto:[email-masked]>,

Kindly guide us to send this escalation to concerned person.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, November 19, 2019 4:34 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Store Complaint

External email sender, please take precaution.
Hi Team,

With reference to the ticket ID: 200081
Customer's contact number: 33133919

Customer has reported a complaint against the Oasis Riffa Branch, BH. This has already been escalated as per dxb escalation sheet. Could you please update us on this case?

"I buy giggles stroller and after 3 months only one of the wheels broken.. i went to the store oasis riffa branch they didn’t do anything for me they said they will check any damage items so they can replace the damaged wheel for me but no body call and no body take any real action! Also i asked if i want to return it and claim for new one but no body answer me and they pretend they are very busy in the store... my baby is still 6 month old and I really need to use the stroller .. i also asked them if there is any maintenance department but they didn’t give any answer..I really didn’t felt that they give the care and attention that I deserve as customer"

Thank you for your help!

Regards,
Apoorv
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