Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Nov 2019 11:43:54 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:10 PM, 19th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           03:12 PM, 19th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           03:14 PM, 19th Nov                     User                    Hi , i would like to ask, i order online but the other sandal, is not fit in my feet           03:14 PM, 19th Nov                     User                    can i return or exchange by other item?           03:15 PM, 19th Nov                   Fauzan                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.
 
Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:

You can contact our customer support team on 800-MYCP (800-6927)‎  to book a return and to be notified of the refund amount based on our return policy.  You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.

You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.             03:17 PM, 19th Nov                     User                    I do the last option, but in my history must be select the all item that i order           03:19 PM, 19th Nov                     User                    because i bough 3 items, 2 items is good fitting, but only one sandal bad fitting for me           03:19 PM, 19th Nov                   Fauzan                   can you please share your order number           03:23 PM, 19th Nov                     User                    9760983361           03:24 PM, 19th Nov                     User                    ordered last night           03:24 PM, 19th Nov                   Fauzan                   sorry for the delay           03:35 PM, 19th Nov                   Fauzan                   can you please share the full name of the item that you want to return           03:36 PM, 19th Nov                     User                    its a KNOT DETAIL SLINGBACK SANDALS WITH KITTEN HEELS, SIZE 36, BLACK           03:37 PM, 19th Nov                   Fauzan                   the return request has been generating for the item           03:41 PM, 19th Nov                   Fauzan                   it will be collected by aramex within 2-3 working days           03:41 PM, 19th Nov                   Fauzan                   twith tracking id 45488149066           03:41 PM, 19th Nov                   Fauzan                   Is there anything else I can help you with?            03:41 PM, 19th Nov                     User                    OK. THANK YOU           03:41 PM, 19th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           03:43 PM, 19th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/257889