Subject: Re: Arabic Language Test - Shahid Equabal
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HR <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Tue, 19 Nov 2019 04:10:35 -0700 (MST)

Hi, 

Rating the candidate 6 out of 10 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 19 November, 2019 16:36:55 
Subject: Fwd: Arabic Language Test - Shahid Equabal 

Hi, 

Please evaluate 

Regards, 
Harpreet 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Shahid Equabal 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Sir, 

I am extremely sorry for the inconvenience that we could not deliver your order on time, it happened due to incorrect address mentioned over here, and I am so sorry for that, please give us some more time, I am trying my best to get your order delivered as soon as possible. 
Sir, 
You know that we have very good track record in fulfilling orders on time and customer satisfaction is our utmost priority. 

We promise you that it would not be repeated again. 

Once again I am extremely sorry. 

I hope you understand our situation. 

Thank you so much. 

Wish you a great day ahead. 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Shahid Equabal, I am from Bihar, I completed my graduation from Maulana Mazharul Haque University. 

I have 4 years of experience as Arabic language expert, I worked as Arabic interpreter for different hospitals like Apollo, Fortis etc. My work there was attending patients from Iraq, Yemen and Saudi Arabia. I worked as interpreter between patients and doctors. 

After hospitals I worked in concentrix as Arabic Analyst for 18 months. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	اذا عملت بصورة جيدة لخدمة الزبائن و زبائنك مطمئنين فهي خدمة بصورة جيدة و لما يعبرون عن مشاعهرهم بانهم مرتاحين جدا فهي خدمة الزبائن بدرجة امتياز 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	انا عندي خبرة لمدة اربع سنوات، و اعرف كيف اتعامل مع الزبائن من العرب، انا مجتهد و 
اعمل كعضو لفريق اعمل معه 
واتمتع العمل تحت سيطرة الضغط 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	انا زرت مدينة دلهي، هي مدينة جميلة و معروفة بالعالم، هي عاصمة الهند، هناك يوجد كثير من الاماكن السياحية مثل القلعة الحمراء التي بناها الملك المغول شاه جهان، و في دلهي يوجد مسجد الجامع و منارة قطب الدين و غير ذلك كثير من الاماكن التاريخية. 

دلهي هي مقر رئيس وزراء الهند و رئيس الجمهورية مقره موجود امام باب الهند. 

كثير من الناس يزورون الهند من مختلف دول العالم كل سنة. 

بدلهي يوجد ايضا مطار اندرا غاندي و هذا المطار معروف بالعالم 
و في دلهي يوجد كثير من المستشفيات بمستوى العالم و كل سنه كثير من سكان الهند يسافرون الى دلهي لطلب الرزق من مختلف انحاء الهندبرلمان الهند ايضا يوجد بدلهي و جميع اعضاء البرلمان يسكنون بدلهي