Subject: Fwd: Arabic Language Test - توصيف احمد
From: HR Livesalesman <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 19 Nov 2019 01:14:46 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	توصيف احمد 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all, I will apologise for not putting correct address in our database to deliver the order at the right place in the given time. Then, I will talk to my manager to get them some extra offer if possible. Also, I can describe about the company offer. So, They can avail the benefit in future and will not discontinue. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Tauseef Ahmad from Darbhanga Bihar, I am B.A Graduate with total 8 years experience, 3.3 experience as Arabic language expert in Saudi Arabia and other 5 years experience in Backend process with two different companies i.e Infosys BPO Ltd and Mercer India Pvt Ltd, Gurgaon. I belong to middle class family and my father is farmer. I have two sibling. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	كويس - ممتاز 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1. شغل ممتاز 
2. شغل للوقت 
3. معلوم طريقة كيف كلام مع زبون اي وقت هو جالان 
4. معلوم كيف فهم زبون اي كومباني مواد 
5. آلى تلفون ايش ابغى زبون انا فهم السرعة و اعطي تفاصيل 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	دبي - في نفر يجي من كل دنيا ليس في عمارة برج خليفا مول و مختلف مكان موجود هو ابغى شوف و زيادة مختلف اكلات موجود