Subject: RE: Bank change from NBAD to Noor.
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shivani Rani <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 19 Nov 2019 08:13:37 +0000

Hi Seeta,

Kindly delete customer’s current RMA and take approval from Hamza Hafeez for bank transfer.

And follow up with customer to provide bank details and do the further needful.

For more info check https://landmark.atlassian.net/browse/REL-72917 there is a remark from JIRA team.

Regards
Imran

From: Seeta Seeta <[email-masked]>
Sent: Monday, November 18, 2019 9:13 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shivani Rani <[email-masked]>; Urvika Chaudhary <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Bank change from NBAD to Noor.

External email sender, please take precaution.
Hi Team,

In below case customer emailed us informing that his management has changed his bank from NBAD to NOOR and there's a refund which will be initiate to his NBAD account as he used that card to place the order. Now customer is asking to refund his amount on his current account (NOOR BANK) as his previous account is not in use anymore.

We have already raised JIRA to not initiate the refund as of now. So could you please look into this concern and assist us.

Awaiting for your response.

Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 18, 2019 9:46:05 PM
Subject: Bank change from NBAD to Noor.

Hi Mam,

With reference to order no #9759989524, ticket no #249520 and RMA #52574209

Customer card has been changed from NBAD to Noor bank, and we have to initiate the refund for his undelivered order.

Now customer is asking to refund the amount in different account.

Please check and advice.

Regards,
Shivani

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