Subject: RE: [#165608] - Returns
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 19 Nov 2019 08:02:03 +0000

Hi Apoorv,

Raise a JIRA and attached this email approval to process the my credit refund.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Bala Subramaniam
Sent: Tuesday, November 19, 2019 11:35 AM
To: Max <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: [#165608] - Returns

Team,
Can you please talk to the customer understand the returns date and issue a voucher for the value / refund if you find it a genuine ..

Regards,

Bala Subramaniam,
Head - Omnichannel
Mobile: 0501077468
Desk Ext : 5896
www.maxfashion.com<http://www.maxfashion.com/>

From: Max <[email-masked]<mailto:[email-masked]>>
Reply-To: Max <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, November 19, 2019 at 10:06 AM
To: Bala Subramaniam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#165608] - Returns

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9755564946

Customer is complaining that the following item was already picked up by Aramex from her location under AWB 45081600955, 161896834 - - Embroidered Detail Maxi Abaya with Long Sleeves and Tie Ups. The value of this item is AED 215.

However, we have checked with Aramex and they have claimed that they did not pickup the item.
Customer's Order History: This is a new customer that has started shopping recently with us in 2019 only, customer has a total of 4 completed orders with us until now since Sep 2019. The total value spent is AED 3583 for all the completed orders.

Order value: Order in question is 9755564946, the value of this order is AED 226.

Return date: Return was created on Sep 26, 2019.

Reason For Return: Customer reported that item does not match the image shown on the website.

Since the value of the item is over AED 100, please look into this and help us close this case.

Thank you for your help!

Regards,
Max Support Team

165608:1125156
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