Subject: Return Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 19 Nov 2019 00:52:36 -0700 (MST)

Hi Team, 

With reference to the order number: 9755564946 
Ticket ID: 165608 

Customer has reported that a return was collected via Aramex under AWB: 45081600955 and Aramex is claiming that collection was never done. This was escalated to HOD Max as per the notes on this ticket. MAX HOD has replied and is asking to arrange a call for the customer to understand her needs and if this is legit. 

Please arrange a call for this customer, customer details below: 
Customer's name: Anshu yadav 
Contact number: +971503079521 

Please look into this and help us close this case. Thank you. 

Regards, 
Apoorv