Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 19 Nov 2019 07:44:45 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:30 AM, 19th Nov                   Bot                   Hi again!           11:30 AM, 19th Nov                     User                    I have ordered few things online and received them yesterday           11:31 AM, 19th Nov                     User                    I want to refund them now           11:32 AM, 19th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           11:32 AM, 19th Nov                     User                    What is the procedure           11:32 AM, 19th Nov                     User                    Fauzan can u guide me that how to refund the things back           11:33 AM, 19th Nov                   Fauzan                   we have an easy return policy. You can return online purchases through the below three channels:

· You can contact our customer support team on 800-1111-MAX (800-1111629)‎  to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (MAX) store across the KSA.

Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the KSA.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:34 AM, 19th Nov                     User                    Ok let me check           11:34 AM, 19th Nov                   Fauzan                   Is there anything else I can help you with?            11:35 AM, 19th Nov                     User                    I cannot click on the order number           11:36 AM, 19th Nov                     User                    Moreover it is still showing processing although the order has been delivered           11:37 AM, 19th Nov                     User                    Hello...           11:38 AM, 19th Nov                   Fauzan                   Can you please share your order number           11:38 AM, 19th Nov                     User                    Ok           11:39 AM, 19th Nov                     User                    6451615585           11:39 AM, 19th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           11:39 AM, 19th Nov                     User                    Ok sure           11:40 AM, 19th Nov                   Fauzan                   Thank you for holding up            11:42 AM, 19th Nov                     User                    No problem           11:42 AM, 19th Nov                   Fauzan                   we have raise a request to our relevant team to update the status as soon as possible           11:42 AM, 19th Nov                     User                    Ok           11:42 AM, 19th Nov                     User                    So after that i will be able to refund them??           11:42 AM, 19th Nov                   Fauzan                   yes after that you can return           11:43 AM, 19th Nov                   Fauzan                   Is there anything else I can help you with?            11:43 AM, 19th Nov                     User                    Ok thanks           11:43 AM, 19th Nov                     User                    No thank u           11:43 AM, 19th Nov                   Fauzan                   welcome           11:44 AM, 19th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           11:44 AM, 19th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/257434