Subject: RE: Gift Card Issue
From: Mohd Imran <[email-masked]>
To: Ali Mkhaimer <[email-masked]>, ccwebteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>, Nour Hanayneh <[email-masked]>
Date: Tue, 19 Nov 2019 07:29:33 +0000

Hi @Ali Mkhaimer<mailto:[email-masked]>,

Can we re-attempt this customer again?

Regards
Imran

From: Ali Mkhaimer <[email-masked]>
Sent: Sunday, November 17, 2019 7:08 PM
To: Mohd Imran <[email-masked]>; ccwebteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Nour Hanayneh <[email-masked]>
Subject: RE: Gift Card Issue

External email sender, please take precaution.
Dear All,

The customer was contacted but she did not answer.

Thank you for your support.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 79 175 7169
E: mailto:[email-masked]
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mohd Imran [mailto:[email-masked]]
Sent: Sunday, November 17, 2019 8:15 AM
To: ccwebteam
Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Shivani Rani; Escalations Dxbteam; Nour Hanayneh
Subject: FW: Gift Card Issue

Hi @ccwebteam<mailto:[email-masked]>,

Can you please call the customer and pacify her with the complete details.

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 16, 2019 7:14 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: Gift Card Issue

External email sender, please take precaution.
Hi Team,

With reference to the Ticket ID: 197037

Customer is reporting that the gift card that she has is showing a 0 balance. We checked with Jira team under REL- 69472 and they advised us that the remaining balance in this card which was SAR 112 was used in a store and a screenshot of the transaction was shared with the customer as well. Customer is declining using the Gift card in the store and is saying the balance should be SAR 112.

Please find the Gift card details below:
Gift Card Number: 1609979989911720000078768
Pin: 2358
Customer's registered email address: [email-masked]<mailto:[email-masked]>

She is asking to receive the card balance back.

Please look into this and advise. Thank you.

Regards,
Apoorv
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com