Subject: Fwd: Arabic Language Test - Zafar Ali
From: HR Livesalesman <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 18 Nov 2019 23:09:29 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Zafar Ali 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	In this situation I would like to call my delivery boy and make him correct with the address , where pizza will delivered, I would like to request with customer keep calm himself and sir, we will give almost 10% discount on your order, and we will give extra like chocolate. And told him sir next time we will give my best as best. because of we incorrectly mentioned wrong address, please cooperate with us , I will make sure your pizza will in your hand as early as possible inconvenience caused regretted. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I have done graduation in 2016 , from Markaz e islami Ankleshwar Gujarat, and I have Arabic diploma. 
I have experience 4 years in medical hospitality ... 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	ما كو شي.. يعنى فرق بس شويه الخدمة العملة العربية.. كلش جيدة. بس هم يحتاجون انسان طيب مثلكم ترسلونه جيد خدمات والله 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	عندي موجود تجربه في خدمة العملاء.. الخاصة للعربية... عندي موجود تجربه تقريبا أربعه سنوات 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	السلام عليكم ورحمة الله وبركاته، اسمي ظفر علي الهندي منسق طبي لعلاجها في الهند ، هسه حاليا شغل بل مستشفى الهندسة ، أسكن العاصمة عرغاو. مدينه هريانه.